These terms describe the basic use of the TruckMeru website and the process for requesting transport services. TruckMeru is operated by Javiak Logistics Services Private Limited.
Use the website lawfully and provide accurate information when requesting a quote, creating an account, or submitting a booking. Do not misuse the website, submit misleading shipment information, or attempt to access another person's account.
Submitting a request does not by itself establish a confirmed transport service. Availability, truck type, pickup and delivery details, cargo information, and other booking conditions must be confirmed through the applicable booking process.
Displayed or communicated pricing may depend on the truck type, shipment details, route, availability, and other booking information. Confirm the applicable price and service details before relying on a booking.
Customers are responsible for providing accurate cargo and contact information and for supplying documents required for their shipment where applicable.
Payment is collected after pickup. The booking amount may change if the pickup area, drop area, material, material weight, or other shipment details change. Any revised amount should be confirmed before the booking continues.
If a pickup fails because of a third-party transport provider, TruckMeru's refund responsibility is limited to the amount already paid for that specific booking. Any other claim or compensation is subject to the applicable booking terms.
If a truck waits at the loading or unloading point, waiting charges may apply. These charges are based on the terms discussed and agreed with the customer by email or phone.
TODO for legal review: Add approved provisions covering service limitations, liability, force majeure, governing law, jurisdiction, and dispute handling.
Questions about these terms can be sent to bookings@truckmeru.com or raised by phone at 9727445443.
Legal notices should be sent to bookings@truckmeru.com.
Effective date: 1 January 2026.